Photo Help - General Technical Issues-Troubleshooting 1.0

General Technical Issues-Troubleshooting 1.0

Published 11/15/2016 22:08 PM   |    Updated 11/15/2016 22:08 PM
We apologize for the technical difficulties you have experienced while trying to use our website. We recommend trying the following steps to troubleshoot any issues that you are experiencing. After each step, please try again. If it doesn’t resolve your issue, please proceed to the next step.
  1. Close the browser you are using and reopen it.
  2. Try another browser. For example, if you are using Internet Explorer, try Firefox.
  3. Clear your cookies. For additional information on clearing cookies, click here.
  4. Clear your cache. For additional information on clearing cache, click here.
  5. Verify that you have the most current version of Adobe Flash. For more information on Adobe Flash, click here.

              NOTE: Updating Adobe Flash tends to help more with troubleshooting for Photo issues.

  1. Verify that you have the latest version of Java. For more information on Java, click here.

             NOTE: Updating Java tends to help more with troubleshooting for Photo Issues.

  1. Reboot your computer.
  2. Try another computer.
  3. If you have tried all the above steps and you are still experiencing issues, please feel free to contact our customer service at 877-250-5823 for additional assistance.
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